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Solution TitleWhy is my Switch configurator gray?
Solution Number00000707
Solution Details

Question

Why is my Switch third-party configurator grayed out?

Solution

If the third-party application is not successfully detected, a configurator's icon is grayed-out in the elements pane and in the canvas. A grayed-out configurator can be used in a flow design, but the flow cannot be activated.

When the Switch server starts, it attempts to detect the third-party application using fast mechanisms (such as querying the operating system registry or checking the default application path). If during startup Switch does not detect a third-party application that has been successfully installed, you can trigger a search for the application through the context menu offered by the "Flow Elements" pane.You can also use this function if you did not quit and restart Switch after installing a third-party application.

To search for the third-party application corresponding to a configurator:

  • Bring up the context menu for the configurator's icon in the "Flow Elements" pane.
  • Choose the "Search for application" menu item in the context menu.

This function first attempts to detect the third-party application using fast mechanisms and if that fails, it performs a full file search in the system's program files folder. Please note that some configurators do not offer this function or may not offer the full file search capability.

If the search function described above fails to detect a third-party application that has been successfully installed, you can manually locate the application through the context menu offered by the "Flow Elements" pane. Be careful with this procedure; selecting an unsupported application will have unpredictable results.

To manually locate a third-party application corresponding to a configurator:

  • Bring up the context menu for the configurator's icon in the "Flow Elements" pane.
  • Choose the "Set path to application" menu item in the context menu.
  • In the "Choose application" dialog, browse to the application's executable (or application bundle).
  • Click "Open"

Please note that some configurators do not offer this function.

 
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