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Solution TitleWhat to do when getting the following error in Switch "Can't read the script execution result file <path to file>"
Solution Number00000657
Solution Details
Symptoms
I am receiving following error in Switch logging messages:"Can't read the script execution result file '/tmp/ _000AQ_AcrobatPluginJobFolder/acrobatscriptresult.xfdf' and Acrobat reports "Internal error" dialog

Background
1) Switch uses Javascript to communicate with Acrobat so you have to make sure the Javascript preferences in Acrobat are enabled.
2) It could also be that you had incorrectly configured the Acrobat configurator in Switch.

Solution
1) Please go to your Acrobat preferences > JavaScript category and make sure that the option under the JavaScript and JavaScript Security are checked.




































If these options are checked but you are still having the same problem then please contact Enfocus Support explaining the problem and mentioning this solution number.
 
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