Skip to main content
Content Starts Here Search Solutions

Solution Detail

 
Solution TitleWhat about anti-virus software and Enfocus?
Solution Number00000648
Solution Details
Symptoms
Running Enfocus products and anti-virus on one machine can give some problems like processing failures or files not getting processed.

Cause
It can happen that the anti-virus is scanning a file or folder that is also used by PitStop Server or other Enfocus products.  As they keep the file/folder locked or in use, the job cannot be processed by our software.Other software (such as indexing software, ...) that keeps files in use or locked can cause the same problem.

Solution
Exclude following folders from being scanned in your anti-virus software:

For Windows users

PitStop Pro
  • C:\ProgramData\Enfocus Prefs Folder
  • C:\Users\<user>\AppData\Roaming\Enfocus Prefs Folder
  • C:\Program Files\Enfocus

PitStop Server
All the above plus the hot folders set up in PitStop Server
By default: C:\ProgramData\Enfocus Prefs Folder\PitStop Server but these can be changed for each HotFolder.

Switch

The Application Data Root folder as set in the Switch > Preferences. 
By default that would be:
  • C:\Users\<username>\AppData\Roaming\Enfocus\
However please note this can be on a different location depending on what is set in Switch > Preferences.
  • C:\Program Files\Enfocus
  • C:\ProgramData\Enfocus

PDF Review Module Server (Windows only)
  • C:\Windows\System32\config\systemprofile\AppData\Roaming\Enfocus Prefs Folder\PDF Review Module

For Mac users

PitStop Pro
  • HD:Library:Preferences:Enfocus Prefs Folder
  • HD:Users:<own user>:Library:Preferences:Enfocus Prefs Folder
  • HD:Applications:Enfocus

PitStop Server
All the above plus the hot folders set up in PitStop Server

Switch

The Application Data Root folder as set in the Switch > Preferences. 
By default that would be:
  • HD:Users:<own user>:Library:Application Support:Enfocus: Switch Server
But please note that this could be changed in the preferences/ through the Switch DataRoot Move tool.
  • HD:Library:Application Support:Enfocus 
  • HD:Applications:Enfocus
 
Does this solution help you answer your question?