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Solution TitleSwitch Designer sometimes crashes when opening the Switch preferences on Mac, can I avoid this?
Solution Number00000643
Solution Details
Symptoms
The Switch Designer crashes when accessing the Switch preferences on Mac.

Solution
  • Close down Switch including all background processes.  You can use the Activity Monitor to check the active processes, if there are processes with Switch in their name then please force quit these.
  • Rename the following files (add _old at the end of the filename for example):
  • /Users/<username>/Library/Preferences/com.enfocus.Switch Server.plist
  • /Users/<username>/Library/Preferences/com.enfocus.Switch Watchdog.plist
  • /Users/<username>/Library/Preferences/com.enfocus.Switch Designer.plist
  • Start Switch again
If you prefer to remove the files instead of renaming them then please make sure that you empty your trash folder as otherwise the problem will not be solved.
Please contact Enfocus Support if this did not solve the problem so that we can investigate further.  Do mention this solution number in your email.
 
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