Skip to main content
Content Starts Here Search Solutions

Solution Detail

 
Solution TitlePitStop Server stops processing from time to time, what can I do?
Solution Number00000582
Solution Details
Symptoms
PitStop Server sometimes fails to process files on network shares. Processing the same files locally works ok.

Solution
On some specific networks there can be issues when PitStop Server has to read and write files from network locations. There are two hidden settings which might avoid issues with some specific networks.
Please follow the next steps if you wish to enable these hidden settings:
  • Shut down PitStop Server (including the Watchdog).
  • Create a backup of the "PitStop Server" folder under:
    • Windows: C:\ProgramData\Enfocus Prefs Folder
    • Mac: Macintosh HD/Library/Preferences/Enfocus Prefs Folder/Enfocus Prefs Folder
  • In the HotFolders subdirectory (this in the original PitStop Server folder mentioned above), you will find several enfhf files. Each one of them contains the settings of one hotfolder which is installed in PitStop Server. Open each of these in a text editor (Notepad or TextEdit will work).
  • In the "General" section, find the line that reads "PrefID_PreferOSCalls" "true",change this to "PrefID_PreferOSCalls" "false".
  • In the same section you can find a line that reads "PrefID_UseLocalCopyIfNetworked" "false",change this to "PrefID_UseLocalCopyIfNetworked" "true"
  • Save all the files you edited.
  • Restart PitStop Server to apply the changes. 
 
Does this solution help you answer your question?