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Solution TitleMy Instant PDF bounces in the dock and then disappears, how can I get my Instant PDF working again?
Solution Number00000566
Solution Details
Symptoms
This issue is limited to Mac OS.
My Instant PDF bounces in the dock and then disappears.  Sometimes I will also receive a crash report.

Background
This can happen because of not enough rights on a specific folder or you are missing some import folders.

Solution
Please check the permissions on the following folder, they should be read and write for everybody: HD/Library/Preferences/Enfocus Prefs Folder
If the permissions are OK then please go to your "Frameworks" folder: HD/Library/Frameworks
and check if the following framework folders are in that folder:
  • Enfocus_Xerces.framework
  • IPWorks.framework

Follow instructions below if you did not have those folders in the framework folder.
  • Go to HD/Applications/Enfocus/Enfocus Instant PDF X/Instant PDF.app/Contents/Frameworks/"IPWorks.framework" and copy that folder into the "Frameworks" folder (HD/Library/Frameworks). You can get into the contents folder by right-clicking on the Instant PDF.app (this is the executable that you would double-click to launch Instant PDF), you can also hold down the CTRL button and click on it and then choose "Show Package Content".  Now you can browse to the desired folder.
  • Go to HD/Applications/Enfocus/Enfocus Instant PDF XX/Instant PDF.app/Contents/ MacOS/SH/"Enfocus_Xerces.framework" and copy that folder into the "Frameworks" folder (HD/Library/Frameworks)
Now try to launch Instant PDF.

Please contact Enfocus Support if none of the above solved the problem and please mention this solution.
 
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