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Solution TitleHow come I have to register my product everytime I launch the software
Solution Number00000505
Solution Details

Symptoms


Every time you launch an Enfocus product, you will have to enter the Product Key. It will say that your trial has expired and you have to register the product.

Cause


This is probably related to not having enough permissions

Solution


Vista (and above) specific

If you are an administrator then you should start Acrobat with the option, Run as Administrator, you can do that by right clicking on Acrobat and choosing that option. After do the registration.

- Please check the permissions on the following folder, they should be read and write for everybody:

Mac => HD:Library:Preferences:Enfocus Prefs Folder

Windows XP => C:/Documents & Settings/All users/Application data/Enfocus Prefs Folder

Windows Vista => C:/ProgramData/Enfocus Prefs Folder

 
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