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How to manually start the Switch service to retrieve extra information when having problems.
Use the instructions below to start the service manually:
Windows 1. Go to Task Manager, stop the Switch_Service.exe process 2. Go to the Command Line (Start > Run > Type Cmd) 3. CD to C:\Program Files\Enfocus\Enfocus Switch <version number> 4. Type "Run Switch_Service.exe -e -v" 5. A log will be created in the DOS window
Mac: 1. Go to the Activity Monitor and stop the Switch_Service process 2. Open the Terminal App 3. Open the Switch_Service.app package (can be found in Applications/Enfocus/Enfocus Switch <version number>), you can do this by holding down the CTRL button, clicking on Switch_Service.app and choosing open package contents. 4. In that package, browse to Contents/Mac OS/Switch_Service 5. Drag this file on your Terminal, and add the command -e -v 6. Execute this command by entering 7. A log will be created in the Terminal
Collect the output from the DOS Window or your Terminal in a text file and send that to Enfocus Support.