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Solution TitleHow to manually start the Switch service to retrieve extra information when having problems?
Solution Number00000485
Solution Details

Solution


Use the instructions below to start the service manually:
 
Windows
1. Go to Task Manager, stop the Switch_Service.exe process
2. Go to the command line (Start>Run> Type Cmd)
3. CD to C:\Program Files\Enfocus\Enfocus Switch <version number>
4. Type " Run Switch_Service.exe -e -v "
5. A log will be created in the Dos window

Mac:
1. Go to the Activity Monitor and stop the Switch_Service process
2. Open the Terminal
3. Open the Switch_Service.app package (can be found in Applications/Enfocus/Enfocus Switch <version number>), you can do this by holding down the CTRL button, clicking on Switch_Service.app and choosing open package contents.
4. In that package browse to Contents/Mac OS/Switch_Service
5. Drag this file on your Terminal, and add the command -e -v
6. Execute this command by entering
7. A log will be created in the Terminal

Collect the output from the Dos Window or your Terminal in a text file and send that to Enfocus Support

 
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