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Solution TitleAcrobat crashes after the installation of PitStop Pro 09.
Solution Number00000417
Solution Details

Symptoms

You operating system language is set to Czech, Greek, Hungarian, Polish, Russian, Slovak, Turkish.

Acrobat doesn't start correctly and returns this error message:

"Internal Error. Please restart the application. (Major error code 0, minor error code 0, system error code 0)"

Cause

PitStop Pro includes third party software to allow activating the software. Unfortunately that third party software is not fully compatible with Slavic operating systems.

Solution

We've reported this problem to the third party software vendor. Until we receive a solution from them, there are 2 possible workarounds:

1) Changing your systems language to an other language not mentioned in the article.

Please follow these steps to adjust your systems language:

  • Open you System Preferences/International
  • Drag any non-Slavic language to the top of the languages list
  • Log off
  • Log on
  • Launch Acrobat and activate the trial or register PitStop Pro.

2) Reverting to PitStop Professional 08, update 5

  • Remove PitStop Pro 09. Detailed instructions for Macintosh: link
  • Download the latest PitStop Professional 08 version via the following link.
  • Install and register PitStop Professional 08.
 
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