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Solution TitleTrying to Install Enfocus Connector Fails (Windows 7 and Windows 2008 R2 Remote Desktop Servers)
Solution Number00000401
Solution Details
Background
While trying to install a provided Enfocus Connector, the process fails reporting:
  1. Printer installation failed: Could not create the printer driver
  2. Operation could not be complete (error 0x00000002)
No further details are available at this point nor are the Connector plug-ins or Virtual Printers installed.

Solution
Technical Explanation: These errors typically refer to missing driver files, which may indicate that there is a reference to a particular file in the printer's .inf file, however this file is not actually present in the driver package. This would also suggest an already existing driver issue within the problematic system.

Corrective Measures: The following Knowledge Base Article from Microsoft provides a "Microsoft Fix-it" download which automates resetting the Print Spooler for Windows 7 and Windows 2008 R2 Remote Desktop Servers.  The Enfocus Connector should now install.

Microsoft Knowledge Base Article

 
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