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Solution TitleI've upgraded my OS X and now I can't find my PitStop Pro
Solution Number00000390
Solution Details
Description

Following an upgrade to Mac OS X 10.9 or higher, my PitStop Pro has disappeared.


Background

Due to changes made by Apple in the Mavericks (and higher) operating systems licensing, only PitStop Pro v12.1 (for Mavericks) or v12.3 (for Yosemite) and higher are supported on these platforms. It may appear that PitStop Pro has installed but it will frequently not show up in Acrobat, or, if it does, it will return unexpected behavior. You may also get the error message "Major Error code, Minor error code 5001."


Solution


You can download and install the trial version of PitStop Pro here: Download the Trial
If you decide to upgrade, you can use your PitStop Pro v10 or v11 keys to upgrade at the same link.
If you would like to continue to use your current version of PitStop Pro, please contact activation@enfocus.com to check the status of your product key.
 
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