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Solution TitleI have upgraded to Acrobat DC and my PitStop Pro has disappeared.
Solution Number00000378
Solution Details
Background
I have upgraded to Acrobat DC and my PitStop Pro has disappeared.

Cause
Adobe Acrobat DC works as an update rather than an upgrade, so your previous Acrobat installation has been overwritten and all plugins deleted.

You will either have to move the PitStop Pro installation, or will need to re-install your PitStop Pro version, however if you are running on a Macintosh you should also be aware of several other factors:
  • Adobe only supports Acrobat DC on OS X10.9 and 10.10
  • In addition Adobe Acrobat DC now runs as a 64-bit application on Macintosh. This means that any version of PitStop below version 12 update 3 will not work as these are 32-bit applications. To work with Adobe Acrobat DC on Macintosh you therefore need to be using PitStop 12 update 3 or higher.
Currently the Windows version of Adobe Acrobat DC is still 32-bit

Solution
Reinstalling PitStop Pro (needs to be done for every Adobe update)
You can download a trial of the current version here: download trial

Moving your PitStop Pro installation (needs to be done just once)
Note this requires PitStop Pro 12 update 3 or PitStop Pro 13. If you're running an older version, and you decide to upgrade, you can upgrade from two versions back on our website or if you have an older version, you can contact a reseller to upgrade.  You can find a reseller here: Find a reseller

In order to move your installation, click here to download the instructions





 
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