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Solution TitleI have upgraded to Acrobat DC and my PitStop Pro has disappeared
Solution Number00000378
Solution Details
Background
I have upgraded to Acrobat DC and my PitStop Pro has disappeared.

Cause
Adobe Acrobat DC works as an update rather than an upgrade, so your previous Acrobat installation has been overwritten and all plug-ins deleted.

You will either need to move the PitStop Pro installation or will need to re-install your PitStop Pro version, however, if you are running a Macintosh you should also be aware of several other factors:
  • Adobe only supports Acrobat DC on OS X 10.9 and 10.10
  • In addition, Adobe Acrobat DC now runs as a 64-bit application on Macintosh. This means that any version of PitStop below version 12 update 3 will not work, as these are 32-bit applications. Therefore, to work with Adobe Acrobat DC on a Macintosh, you need to be using PitStop 12 update 3 or higher.
Currently, the Windows version of Adobe Acrobat DC is still 32-bit

Solution
Reinstalling PitStop Pro (needs to be done for every Adobe update)
You can download a trial of the current version here: download trial

Moving your PitStop Pro installation (needs to be done just once)
Note: This requires PitStop Pro 12 update 3 or PitStop Pro 13. If you're running an older version and you decide to upgrade, you can upgrade from two versions back on our website or if you have an older version, you can contact a reseller to upgrade. You can find a reseller here: Find a reseller

In order to move your installation, click here to download the instructions





 
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