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Solution Detail

 
Solution TitleColor Appears to be Missing from a Color File
Solution Number00000750
Solution Details

Symptoms

While viewing a PDF file in Adobe Acrobat, color appears to have been omitted.  Color is visible when opening the same PDF in another PDF viewer and even the PitStop Eyedropper is reading color values in "white" areas.

Cause

This issue can be related to the "Accessibility" preferences within Adobe Acrobat.

Solution

Go to the General Acrobat Preference, select the Accessibility category and turn off the "Replace Document Colors" check box.  Expected color viewing should now be returned to all PDF files opened in Acrobat.

 
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