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Solution TitleWhy do I receive a 'Hash in the client request is incorrect.' error when activating?
Solution Number00000839
Solution Details
Issue
When trying to activate a license the following error is displayed:
Error: There is a problem with the activation request. Please recreate the request. (7118:Request is tampered, error code. ERROR:7;The hash in the client request is incorrect.

Cause
This error can happen when the System Manufacturer and/or the System Model and/or the system name of the computer has letters with special characters in the name.

This name can be checked by opening a 'run' window and entering 'dxdiag'.

Solution
Changing the name to not include such special characters should resolve the error.
 
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