Skip to main content
Content Starts Here Search Solutions

Solution Detail

 
Solution TitleMacOS - The installer for PitStop Pro / PitStop Server / Switch / Connect YOU / Connect ALL can't be opened because Apple cannot check it for malicious software.
Solution Number00000823
Solution Details











Background:
With the introduction of macOS Catalina, Apple's security checks have become stricter.
While we are adjusting our installers to support notarization, you can use one of the two options below to run the installer.

Solution:
1. Right-click (or Ctrl-click) the installer and select 'Open'.
Here you might receive the same warning message, but you'll also have an 'Open' button.
Please click the 'Open’ button to run the installer.

2. Run the installer again. 
And go System Preferences > Security & Privacy > General.
There should be a new line at the bottom of this screen stating '"xxx.pkg" was blocked from use because it is not from an identified developer' and a button 'Open anyway'. 
Please click the 'Open anyway' button to run the installer.

 
Does this solution help you answer your question?