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Solution TitleSwitch Web Portal 2019 not showing metadata or receiving 'Job does not exist or access denied' error when trying to view a job in a Checkpoint
Solution Number00000800
Solution Details
Problem description
The Switch 2019 Spring release uses a higher version of node.js, which has certain limits that earlier versions of node.js didn’t have. If you have a lot of Submit Points/Checkpoints (+20), you might experience the following issue:
  • meta data fields not being visible in the client
  • when trying to view a job in the client, you get a message: “Job does not exist or access denied”

Current workaround

The current workaround is to force node.js to remove one of those limits. This can be done this way:

Windows:

Ensure you are logged in as the administrator of the system (when working in a domain, it is possible you’ll need to login as a domain administrator instead of a local administrator), and execute the following command on the command line:

setx -m NODE_OPTIONS --max-http-header-size=80000


Macintosh:
  1. When your Switch Server is NOT started automatically when the user logs on

  2. When the Switch Server is setup to be started automatically when the user logs on:
    • Open the Terminal
    • Execute echo \launchctl setenv NODE_OPTIONS--max-http-header-size=80000 >> ~/.bash_profile
    • Keep the Terminal open and restart the system, be sure to enable the ‘Reopen windows when logging back in’ before restarting
 
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